Samsung releases statement regarding fingerprint recognition issue

Samsung has announced a statement regarding the latest issue in where Samsung Galaxy S10 series smartphones and Samsung Galaxy Note10 series smartphones are able to recognize any fingerprint when you use a certain silicone screen protecting cases that cause the ultrasonic fingerprint scanner to recognize any fingerprint.

Samsung has explained in their official statement that users are encouraged to remove the silicone cover, delete the fingerprints on the device, and register them again to make your smartphone more secure. Here’s the official statement of Samsung:

Regarding recent reports of a fingerprint recognition issue affecting certain Galaxy devices, we would like to inform our customers of the following information.

This issue involved ultrasonic fingerprint sensors unlocking devices after recognizing 3-dimensional patterns appearing on certain silicone screen protecting cases as users’ fingerprints.

To prevent any further issues, we advise that Galaxy Note10/10+ and S10/S10+/S10 5G users who use such covers to remove the cover, delete all previous fingerprints and newly register their fingerprints.

If you currently use front screen protective covers, to ensure optimum fingerprint scanning, please refrain from using this cover until your device has been updated with a new software patch.

A software update is planned to be released as early as next week, and once updated, please be sure to scan your fingerprint in its entirety, so that the all portions of your fingerprint, including the center and corners have been fully scanned.

Thank you for your patience and we will strive to continuously improve product and service experiences for our users.

For Samsung S10 series users and also Samsung Galaxy Note10+ users, be sure to follow Samsung’s instructions and wait for the next software update.